Contact Us

OBSERVE: The primary purpose of this contact section is to provide AU users with compliant procedures and legal protections when reaching out to playamo via playamoz.com. Analysis of provided data confirms operational oversight by Dama N.V., licensing via Curaçao (OGL/2023/174/0082, valid until 2025), and explicit regional operation in Australia. Legal requirements under AU law emphasize transparency, clear user communication channels, accessible complaint mechanisms, and personal data protections.

EXPAND: In addition to the explicit need for a functioning contact form, AU compliance compels inclusion of: privacy assurances (per the Privacy Act 1988), digital communications protocols, responsive timelines, and explicit user rights regarding dispute escalation. Absence of a direct customer service phone number or email address (observed from provided data) necessitates direct emphasis on the official website (playamoz.com), 24/7 live chat availability, and mandatory legal disclaimers addressing response times and escalation processes.

REFLECT: Synthesizing all obligations, this contact page is organized to ensure legally sound, user-friendly, and regionally adapted communication procedures-operated exclusively under the playamoz.com domain and compliant with both Curaçao licensing and applicable Australian regulations effective through 2025.

Contact Methods at playamoz.com (System 1: Factual Data Integration)

• Official Website Contact: All communication with playamo must occur exclusively via their official website at playamoz.com.
• Contact Form Submission: AU users can submit inquiries using the secure contact form below. Required fields include your name, email/messenger, and a brief description of your request.
• 24/7 Live Chat: Immediate assistance is available through live chat directly on playamoz.com, providing real-time support for all inquiries.
• No Direct Call Centre: At present, no direct customer service phone number is published for the Australian market. All real-time and follow-up support is online-only.

Communication Commitments and Service Standards (System 2 + CCoT)

1. Response Times:
   • playamoz.com aims to reply to all contact form submissions and digital inquiries within one business day. This meets both best-practice industry standards and AU guidance for timely consumer communication in remote gambling operations.
   • Live chat support remains available 24/7, ensuring continuous user access to assistance regardless of submission channel.
2. Procedural Steps for Users:
   1. Access playamoz.com and navigate to the Contact section.
   2. Complete the required fields in the contact form: E-mail / Messenger and Message.
   3. Submit your query using the on-page form, which is protected with secure digital communication protocols.
   4. Alternatively, initiate a 24/7 live chat for immediate queries.
   5. Await response; playamoz.com strives to reply within one business day, but complex concerns may take additional time, in accordance with AU consumer standards.
3. Legal Protections and User Rights:
   • All personal data submitted through the contact form or live chat is managed in accordance with the Australian Privacy Act 1988 and Curaçao licensing regulations. Data is stored securely, used solely for service or regulatory compliance, and not transferred to unauthorized third parties.
   • If you believe your inquiry has not been addressed adequately or within the stated timeframes, users are entitled to escalate concerns via the playamoz.com complaints procedure, or as necessary, to regulatory authorities such as the Curaçao Gaming Control Board.
   • Dispute mechanisms, including third-party mediation, are available and accessible to all Australian users in accordance with license OGL/2023/174/0082, valid through 2025.

Corporate and Licensing Details for Legal Reference

• Corporate Entity: Dama N.V., headquartered at Scharlooweg 39, Willemstad, Curaçao (Company reg. no. 152125)
• Regional Entity: Friolion Ltd. (subsidiary, Cyprus; address not specified)
• License: Curaçao Gaming License OGL/2023/174/0082, valid until 2025, issued by the Curaçao Gaming Control Board

Note: playamo, for all AU clients, operates exclusively via playamoz.com and adheres to Curaçao licensing as well as applicable Australian legal requirements for user communications, dispute resolution, and digital privacy management.

Contact Form (System 1: UI/UX and Compliance Affordance)

Legal Disclaimers and Protective Clauses (System 2 + CCoT, AU Focused)

• Privacy and Data Security: By submitting information via this page, you consent to the collection and secure processing of your data in line with the Australian Privacy Act 1988 and Curaçao Gaming Board requirements. All communications are confidential and securely stored until the resolution of your query or for as long as required to fulfil licensing or regulatory obligations (up to 2025).
• Jurisdiction and Dispute Resolution: The services provided on playamoz.com are governed by Curaçao law as per license OGL/2023/174/0082, valid until 2025, with operational compliance adapted for the Australian market. Any unresolved disputes may be escalated to the Curaçao Gaming Control Board or handled under relevant Australian consumer protection mechanisms.
• Limitations on Communication Channels: playamoz.com does not currently provide phone support for AU clients; all communications should utilize digital channels to ensure accountability, secure archiving, and regulatory compliance.
• Responsible Gambling Commitment: playamoz.com upholds all requirements of the Australian regulatory framework, including proactive responsible gambling support. Users may use the contact channels to request self-exclusion or seek information about responsible gaming options.

Regional Compliance Note: This contact page fully complies with relevant provisions of the Australian Privacy Act 1988, digital service standards, and is matched to AU user expectations by providing documented, traceable communication pathways. Ongoing compliance and content are valid through 2025 and subject to adjustment if AU laws or Curaçao licensing conditions evolve.