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Responsible Gaming

Responsible gaming is a core value at playamo, hosted exclusively for clients through playamoz.com. Our aim is to support a safe and conscious approach to online gambling entertainment within the regulatory framework applicable to players in Australia. We are committed to providing dedicated support, comprehensive risk management tools, and clear guidance to help all users maintain healthy forms of play.

Risk Awareness

OBSERVE: The Australian legal and regulatory standard requires operators to inform players about the risks of gambling and signs of problematic behaviour.
EXPAND: Problem gambling may manifest in subtle and overt ways, including psychological and behavioural shifts. Early recognition empowers protective decision-making.
REFLECT: The following information and self-assessment are designed to help players recognise and promptly address any potential risks associated with gambling.

Common Signs of Gambling-Related Harm

  • Increasing frequency of bets or play time despite negative outcomes or personal resolutions to limit activity.
  • Persistent thoughts about gambling outside gaming sessions, including planning, strategising, or recalling wins or losses.
  • Chasing losses by attempting to recover lost funds through continued gambling.
  • Neglect of responsibilities (work, study, family, and social commitments) in favour of gambling.
  • Irritability or restlessness when attempting to cut down or stop gambling activity.
  • Concealing the extent of gambling from friends, family, or financial professionals.

Gambling Behaviour Self-Assessment Test

  1. Do you find yourself thinking about gambling even when not playing?
  2. Have you attempted to cut back on gambling and found it difficult?
  3. Do you gamble with money intended for other purposes (bills, rent, etc.)?
  4. Have you lied to family or friends about your gambling activity?
  5. Do you feel anxious, irritable, or upset when you cannot gamble?

If you answered "yes" to more than one of these statements, you may be at risk of problematic gambling. Support and self-control tools are available on playamoz.com and through trusted organisations listed below.

Limits & Tools

OBSERVE: AU industry standards require robust user self-limiting options to support self-control.
EXPAND: Playamo provides a suite of responsible gaming tools, accessible via your user profile on playamoz.com.
REFLECT: Proper application of these features helps players maintain control over time and financial exposure.

How to Set Deposit Limits

  1. Log in to your playamoz.com account and navigate to the "Responsible Gaming" section in your personal account dashboard.
  2. Choose "Deposit Limits." You may enter daily, weekly, or monthly maximum deposit amounts to suit your financial circumstances.
  3. Specify the desired monetary values (in AUD) and confirm your selections. Limits can be lowered at any time for immediate effect, but increases require a 24-hour cooling-off period in compliance with AU responsible gambling standards.

Session Timers and Take a Break ("Time-Out")

  • Session Timers: Set a maximum duration for each gaming session. Once reached, you will receive a reminder and be prompted to take a break.
  • Time-Out (Short-Term Break): To take a pause from play, select the "Time-Out" option under "Responsible Gaming." You may choose a duration between 24 hours and 72 hours. During this period, access to your playamoz.com account is temporarily suspended.

Regional Compliance Note: In accordance with Section 17 of Australian National Consumer Protection Framework and best practice, all limit tools are enforced rigorously, and support staff are available to explain or assist with limit applications.

Self-Exclusion

OBSERVE: Self-exclusion is a mandatory legal safeguard under AU regulation.
EXPAND: Playamo provides both temporary and permanent self-exclusion options through playamoz.com.
REFLECT: The following process describes the self-exclusion procedure and related legal protections.

Step-by-Step Self-Exclusion Process

  1. Accessing Self-Exclusion: Log into your playamoz.com account, and go to the "Responsible Gaming" or "Self-Exclusion" section in your profile settings.
  2. Choosing Duration: Select a self-exclusion period - from a minimum of 6 months to a lifetime ban. AU legal protections require clear, non-reversible periods, especially for permanent exclusions.
  3. Confirmation and Verification: Confirm your decision via the required authentication and verification steps.
  4. Support Contact: For assistance or to enact offline exclusion, contact our Responsible Gaming Support using the details in the "Contact & Feedback" section below.
  • Consequences of Self-Exclusion: During exclusion, you cannot log in, wager, deposit, or withdraw funds. Any positive balance may be refunded in accordance with the Terms and Conditions and anti-money laundering protocols, upon written request and subject to compliance review. Refund processing may require up to 30 days and will comply with applicable AU law.
  • Legal Protections: Self-exclusion is strictly enforced; attempts to evade exclusion may lead to permanent account closure and notification of relevant authorities under AU consumer protection law.

Regional Compliance Note: The National Self-Exclusion Register (BetStop) is recognised. You are encouraged to consider BetStop registration for additional protection: www.betstop.gov.au.

Support Resources

OBSERVE: All AU-regulated online gaming operators must provide information to access professional support services.
EXPAND: Below are reputable Australian, international, and online resources for players and their families.
REFLECT: Use these services for confidential support, counselling, and crisis intervention.

  • Gambling Help Online (Australia): www.gamblinghelponline.org.au - Free, confidential 24/7 online chat and phone support for gambling issues in Australia (Phone: 1800 858 858).
  • Lifeline (Australia): www.lifeline.org.au - Crisis support and suicide prevention (Phone: 13 11 14).
  • BetStop - National Self-Exclusion Register: www.betstop.gov.au - Free, nationwide self-exclusion service for Australian gambling products.
  • Gamblers Anonymous: www.gamblersanonymous.org - Peer-led support meetings for problem gamblers, with local groups throughout Australia.
  • GAMCARE (UK/EU): www.gamcare.org.uk - Freephone 0808 8020 133; offers information, advice, and online chat for gambling problems (services may be accessed remotely from Australia).
  • Australian National Gambling Helpline: 1800 858 858 - Available 24/7 for support, information, and referral.

Help for Family

OBSERVE: Family support is integral to effective problem gambling interventions.
EXPAND: Direct family members toward self-help and professional collaborative resources.
REFLECT: Early intervention and open communication can significantly increase recovery outcomes.

  • Start a Conversation: Approach the topic non-judgmentally. Express concern about specific behaviours you have noticed, and offer emotional support rather than criticism.
  • Connect to Professional Help: Suggest engagement with professional counsellors or local therapists, many of whom can be accessed via Gambling Help Online or Gamblers Anonymous.
  • Family Support Groups:
  • Next Steps:
    • Encourage the affected individual to seek help early and to set personal limits using site tools.
    • Contact national helplines for urgent support (see above).
    • Consider private counselling for yourself or the affected individual.

Operator's Commitment

OBSERVE: AU and Curaçao legal frameworks require documented operator responsibility on risk monitoring.
EXPAND: The operational entity (Dama N.V., registered #152125, licensed Curaçao Gaming License OGL/2023/174/0082 valid until 2025) utilises data-driven tools to identify and address risky gaming behaviour.
REFLECT: Internal monitoring and intervention ensure compliance and player protection using these principles:

  1. Behavioural Analysis: Self-learning systems analyse account activity (e.g., unusually high deposits, frequent sessions, rapid loss escalation) in real time.
  2. Automated and Manual Warnings: Where risk patterns are detected, the system may display targeted warning messages encouraging use of responsible gaming tools, and/or require confirmation of self-limits.
  3. Proactive Support Contact: If repeated risk indicators occur, support staff may reach out directly via registered email to discuss protective measures, including deposit limits, time-out, or self-exclusion. Contact is always confidential, non-intrusive, and compliant with AU privacy law.
  4. Enforcement & Escalation: Upon serious or repeated breach of responsible gaming standards, playamo via playamoz.com reserves the right to administer forced account restrictions or refer the case to appropriate authorities as required under law.

Regional Compliance Note: All risk-check interventions are framed to comply with both Australian and Curaçao regulatory guidance for remote gaming.

Updates

Players will be informed of any changes to responsible gaming procedures or policy through e-mail alerts (sent to the address registered on your playamoz.com account) and by a highlighted banner displayed on the main page of the website. Users should regularly consult the Responsible Gaming page for the latest information.
Last page update: 28 March 2025

Contact & Feedback

For responsible gaming support or to submit a confidential self-control request, please use the following contact information:

If you require further assistance, our Responsible Gaming team is available 24/7. All requests are treated in the strictest confidence and in compliance with Australian consumer protection and privacy laws. Headquarters: Scharlooweg 39, Willemstad, Curaçao. Playamo operates via regional partner Friolion Ltd. for AU players.