Privacy Policy

This Privacy Policy explains how playamo, as operated via playamoz.com, collects, uses, shares, and protects your personal information. It applies to all players and website visitors from Australia who use our services and interact with playamoz.com. This policy is effective as of 1 January 2025.

Who We Are

OBSERVE: Legal entity and registration details must be precisely stated for transparency and compliance. EXPAND: As playamo operates under Curaçao jurisdiction with Australian presence, the details of both the operator and regional representation are relevant. REFLECT: Contact information for privacy matters is provided to meet legal requirements.

Operator: playamo is operated by Dama N.V., a company registered under Curaçao law, with registration number 152125, headquartered at Scharlooweg 39, Willemstad, Curaçao.
Gaming License: Dama N.V. is licensed and regulated by the Curaçao Gaming Control Board (License No. OGL/2023/174/0082, valid until 2025).
Regional Entity: For Australian clients, certain payment processing and support services may be facilitated by Friolion Ltd. (regional office: Cyprus, subsidiary of Dama N.V.).
Data Protection Contact: For all privacy-related inquiries, contact our Data Protection Officer (DPO) at [email protected].
Official Website: playamoz.com

Regional Compliance Note: In accordance with Australian privacy standards, Dama N.V. is the controller of your data for users accessing playamoz.com in Australia.

What Personal Data We Collect

OBSERVE: Collection categories must be clear and exhaustive. EXPAND: Data types include both directly provided and automatically collected information. REFLECT: Comprehensive list ensures users understand scope of data collection and assists in meeting disclosure obligations under Australian law.

Personal Identification Data: Full name, email address, phone number, date of birth, residential address, identification documents (for verification and compliance with KYC/AML protocols).
Account and Gaming Data: Username, account ID, transactional records, betting/playing history, preferences, and responsible gambling interactions.
Payment and Financial Data: Transaction amounts, banking/card details (processed via secure third-party payment providers), withdrawal and deposit logs.
Technical Data: IP address, device type and identifiers, operating system, browser type, geolocation data (where permitted), login timestamps, and website usage logs.
Behavioral Data: Website navigation patterns, session data, interaction logs (including clicks, pages viewed, and time spent), responsible gambling activity.
Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party tracking cookies (used for site functionality, analytics, and advertising as described below).

Legal Basis for Processing

OBSERVE: Legal grounds underpinning every category of processing must be listed. EXPAND: Include all bases relevant under both Curaçao law and Australian (AU Privacy Act, digital gambling regulations). REFLECT: Legal bases assigned by processing purpose, ensuring comprehensive compliance and transparent processing justification.

User Consent: Where you have explicitly agreed (e.g., marketing, cookies requiring consent), your data is processed on the basis of your informed consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
Contractual Necessity: Data processing is required in order to establish, manage, and fulfill the terms of your user agreement (e.g., creating accounts, processing payments, providing access to gambling services).
Legal Compliance: Processing is necessary to comply with statutory obligations (e.g., Know Your Customer , Anti-Money Laundering requirements, financial and gaming-related reporting duties, Australian consumer protection laws).
Legitimate Interests: Your data may be processed to further playamo's legitimate business interests, provided these are not overridden by your rights. Such interests include fraud detection and prevention, service analytics, security enhancement, and service improvement. Where necessary, balancing tests are performed to ensure your fundamental rights are respected.

Protective Clause: Where processing relies on legitimate interests, you may object at any time; see "Your Rights" below for details.

Purpose of Processing

OBSERVE: All purposes must be lawful and necessary. EXPAND: Purposes should cover both operational and ancillary data uses. REFLECT: The following points clarify why your data is collected, fully aligning with Australian legal expectations.

Service Provision: To register and manage your player account, verify your identity, process deposits and withdrawals, enable participation in games, and deliver related services.
Regulatory Compliance: To meet obligations under applicable gambling and anti-money laundering laws, including reporting and verification to Australian and Curaçao authorities.
Responsible Gambling: To identify problematic gaming behavior, support self-exclusion and limit-setting, and provide responsible gaming tools and information.
Analytics and Service Improvement: To analyze user behavior and system performance, improve platform functionality and user experience, and develop new features responsive to user needs.
Fraud and Security: To monitor, detect, and prevent fraud, abuse, and unauthorized access, including the investigation of suspicious transactions or activity.
Marketing and Communication: To send promotional messages (where lawfully permitted and consented to), account notifications, and transactional communications.

Disclosure & Sharing

OBSERVE: Must specify all categories of potential recipients. EXPAND: Include both external and internal sharing, conditions for disclosure, and legal requirements. REFLECT: This section ensures users understand when and with whom their data may be shared, as required by AU and international privacy law.

Payment Partners: Personal and transactional data may be shared with third-party payment processors and banking organizations as necessary to process deposits, withdrawals, and verify payment details.
Technology and Service Providers: Data may be disclosed to IT support services, analytics platforms, security vendors, and hosting partners strictly for delivering platform functionality and safeguarding system security.
Regulatory Authorities: Where legally obligated (under Curaçao and relevant Australian regulations), data may be provided to licensing, anti-fraud, taxation, or law enforcement authorities.
Affiliates and Subsidiaries: playamo may share data within its corporate group, including Friolion Ltd. and the Dama N.V. group, for operational, regulatory, and support purposes.
Advertising Networks: With your consent, certain data may be shared with third-party marketing and advertising partners for the purpose of delivering targeted advertising and promotions; you can manage your consent preferences as detailed in "Your Rights."
Legal Protection and Transaction Eventualities: Data may be released to legal representatives or third parties in the context of mergers, acquisitions, or in defense of rights and interests in legal disputes.

Protective Clause: All third parties are contractually bound to process data strictly for the purpose for which it was disclosed and in compliance with applicable data protection laws.

International Transfers

OBSERVE: Data flows between jurisdictions must be transparent. EXPAND: Where cross-border transfers occur, safeguards must be specified. REFLECT: Australian users' data may be transferred to Curaçao, Cyprus, or other locations as required for global service provision.

Transferred Regions: Your personal data may be processed in Curaçao (primary licensee), Cyprus (regional office/support), and potentially other jurisdictions where service partners operate. All such transfers comply with Australian privacy requirements.
Protection Measures: To ensure adequate protection, playamo uses industry-standard mechanisms, including contractual clauses reflecting the Australian Privacy Principles, strict access controls, and robust technical safeguards to ensure that data is treated with an equivalent level of protection as under Australian law.
Third-Party Safeguards: Where data is transferred to external service providers, playamo requires binding contractual commitments regarding data handling and confidentiality in line with international legal standards.

Protective Clause: Users may request further information about international transfers and applicable safeguards via the DPO contact listed above.

Data Retention

OBSERVE: Retention periods and deletion criteria must reflect both business and legal demands. EXPAND: Specify per-category duration and user-driven deletion rights. REFLECT: Retention practices align with Curaçao license terms and Australian data retention standards.

Personal Identification Data: Retained for the duration of your active account and no more than five (5) years after account closure or last transaction, except where legal obligations require longer retention (e.g., regulatory investigations, anti-money laundering compliance).
Financial and Transactional Records: Retained for at least five (5) years from the date of transaction or as required by licensing bodies or Australian law.
Behavioral and Analytics Data: Anonymized or aggregated data may be stored indefinitely for statistical and service improvement purposes, unless deletion is requested and permissible by law.
Cookies and Tracking Data: Retained according to cookie type; session cookies expire at browser closure, persistent cookies up to two (2) years unless user intervention prompts earlier deletion.
Deletion Criteria: Data will be deleted upon user request (subject to overriding legal obligations), expiration of mandatory retention periods, or discontinuation of the processing purpose.

Legal Disclaimer: playamo may be required to retain data beyond these periods in response to legal claims or governmental inquiries. Anonymization may be applied where full deletion is not feasible or lawful.

Your Rights

OBSERVE: User rights under AU and international law must be specified. EXPAND: Include standard rights plus any locally mandated rights (AU: right to complain, withdraw consent, data portability). REFLECT: Clear, actionable instructions support user self-determination.

Access: You have the right to request a copy of your personal data held by playamo at playamoz.com.
Correction: You may request correction or updating of inaccurate or incomplete personal data.
Deletion ("Right to be Forgotten"): You may request deletion of your personal data, subject to exceptions set by applicable laws (such as transactional obligations or regulatory requirements).
Restriction: You may ask to restrict or object to processing of your data for certain purposes (e.g., marketing, analytics) at any time.
Data Portability: Where technically feasible, you can request your data in a structured, machine-readable format for transfer to another operator.
Withdrawal of Consent: If processing is based on your consent (e.g., for marketing), you may withdraw this consent at any time via your account settings or by contacting the DPO.
Complaint: If you are dissatisfied with how your data is processed, you have the right to lodge a complaint (see "Complaints & Contacts" below) or approach the Office of the Australian Information Commissioner (OAIC).

Procedural Note: All rights requests will be addressed within thirty (30) days, unless law requires otherwise. Sufficient identification may be requested to process your request securely.

Cookies & Tracking Technologies

OBSERVE: Types, purposes, and management of cookies must be specified. EXPAND: Differentiate between essential, analytics, and marketing cookies and their user impact. REFLECT: Aligns with AU Privacy Act and best online gambling practices.

Session Cookies: Essential for maintaining your authenticated session while using playamoz.com; expire upon logout or browser closure.
Persistent Cookies: Enhance functionality, remember user preferences, and speed up site interactions; retained for a set period (up to two years or as set by browser/user).
Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising networks (for tailored promotions, subject to user consent), and affiliate tracking.

Cookie Management

User Controls: You can adjust your cookie preferences via your browser settings or the site's privacy panel.
Opt-Out: Most browsers allow you to block or delete cookies; however, disabling essential cookies may affect site functionality.
Consent: Certain non-essential cookies will only be enabled if you grant explicit consent.
Further Information: For a detailed cookie list and their respective purposes, visit the playamoz.com Cookie Policy page or contact [email protected].

Data Security

OBSERVE: Technical and organizational security measures must be robust and up-to-date. EXPAND: Include both preventative and responsive security practices. REFLECT: Alignment with Australian Privacy Principle 11 and best practices from online gambling sector.

Technical Measures: All data transmissions are protected by industry-standard SSL encryption. Sensitive account and payment information is stored in encrypted form and protected by state-of-the-art firewalls and intrusion prevention systems.
Access Controls: Access to personal data is restricted to authorized personnel who require it for operational needs. All staff undergo regular privacy and data security training.
Regular Auditing: Systems and procedures are routinely audited and tested to ensure the ongoing confidentiality, integrity, and availability of data.
Incident Response: A detailed incident management plan is maintained to promptly address suspected or actual data breaches, with notification obligations fully honored per Australian law.

Protective Clause: While playamo at playamoz.com implements reasonable measures to safeguard your data, no online system can guarantee absolute security. Users are encouraged to maintain robust passwords and to immediately notify us in case of suspected unauthorized account access.

Complaints & Contacts

OBSERVE: Complaint mechanisms and contact details must be simple and direct. EXPAND: Procedure for escalation should be included, in line with AU legal requirements. REFLECT: Timely response standards improve trust and compliance.

Data Protection Contact: For privacy questions or requests, contact our Data Protection Officer (DPO) by email at [email protected].
Postal Address: Dama N.V., Scharlooweg 39, Willemstad, Curaçao.
Online Form: A privacy request form is available on playamoz.com.
Complaint Procedure: Submit your concern via email or web form. You will receive an acknowledgment within seven (7) days, with a substantive response provided within thirty (30) days. Unsatisfied with the outcome, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Updates

OBSERVE: Notification practices for policy changes must be clear. EXPAND: Users must be able to know where and how updates will be communicated. REFLECT: Ensures transparency and ongoing compliance.

Revision Announcements: Material changes to this Privacy Policy will be posted on playamoz.com and, where required, users will be notified by email or in-platform message prior to changes taking effect.
User Review: We encourage users to review this Policy regularly to stay informed of any updates.
Last Updated: 1 January 2025.