Terms & Conditions

These Terms govern your relationship with the operator of playamo, exclusively accessible in Australia via playamoz.com. By registering or using the platform, you agree to abide by these Terms, effective as of 1 January 2025.

Definitions

Operator: Refers to Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao (company registration number 152125), the licensed entity responsible for the operation of playamo on playamoz.com. The Operator operates under Curaçao Gaming License OGL/2023/174/0082 valid until 2025 and is supported in Australia by Friolion Ltd.
User/Player: Any individual who registers and/or uses the services of playamo on playamoz.com.
Account: The unique, personal account created and maintained by a User for participation in gambling activities on the platform.
Bet: A financial stake placed by a User on an event or game outcome through playamoz.com.
Bonus: Promotional credit or reward offered by the Operator, subject to specific terms and wagering requirements.
Wager: The act of staking real or bonus funds on games provided by playamoz.com.
KYC (Know Your Customer): The process by which the Operator verifies the identity, age, and residency of Users in compliance with regulatory requirements.
AU Law: All applicable gambling, privacy and consumer protection laws of Australia governing User access and Operator conduct.

Account Registration

Eligibility and User Obligations

Minimum Age: Registration and use of playamo via playamoz.com is strictly limited to persons 18 years of age or older. Verification of age, identity, and residency is mandatory.
- The Operator may request government-issued identification and proof of address to comply with Australian legal requirements and anti-money laundering obligations.
Registration Process: To create an account, Users must accurately complete all required registration fields, provide a valid email address, and confirm their registration through an email verification link.
KYC Compliance: The Operator reserves the right to request KYC documents at any time before processing transactions, including deposits, withdrawals, and bonus claims, to comply with Curaçao and Australian regulations.
User Data Accuracy: Users are responsible for ensuring all information provided during registration and account maintenance is truthful, accurate, and up to date.
Account Security: Users must maintain the confidentiality of their login credentials and are solely responsible for all activity conducted through their account.
Prohibited Conduct: The creation or use of multiple accounts by a single User is strictly forbidden and may result in account suspension or termination.

Regional Compliance Note: Operator applies additional verification for Users with Australian residency as required by AU gambling and anti-money laundering laws.

Betting & Gameplay Rules

Bet Placement and Modification

Types of Bets: Users may place bets on a variety of casino games, slots, and live dealer tables as offered through playamoz.com. Each game may specify its own minimum and maximum bet limits.
Bet Limits: The Operator establishes minimum and maximum limits for each bet and reserves the right to change these at any time, with changes announced on the platform.
Bet Confirmation: Once a bet is placed and confirmed, it cannot be modified or cancelled by the User. Any technical failure after confirmation does not affect bet validity unless explicitly determined otherwise by the Operator.
Invalid Bets: Bets placed in contravention of these Terms, including those using automated tools or scripts, are void and subject to reversal or confiscation.

Game Conduct and Integrity

Conduct in Games and Chat: Users must adhere to principles of fair play and respectful conduct, refraining from abusive, offensive, or fraudulent behavior in all areas of the site, including live dealer games and interactive chats.
Anti-Fraud Measures: Cheating, collusion, use of computer-assisted tools, or any form of manipulation is strictly prohibited. The Operator reserves the right to investigate, suspend, or terminate any account engaged in such activities, with all winnings forfeited and funds withheld pending investigation.

Bonus Terms

Bonus Activation: All bonuses and promotions are governed by the specific terms detailed at the time of offer. Activation often requires a qualifying deposit, a bonus code, or opt-in consent from the User.
- Bonuses may only be claimed once per household, IP address, device, or User unless otherwise specified.
Wagering Requirements: Bonus funds and any winnings derived therefrom are subject to wagering requirements as specified in the offer. Unless otherwise stated, the standard wagering requirement is 50 times the bonus amount within 30 days of bonus crediting.
Game Restrictions: Not all games contribute equally to wagering requirements. Certain games (including select table games, live dealer offerings, and jackpot slots) may be excluded or contribute only partially. The current list is provided on playamoz.com and may change; Users are responsible for reviewing applicable restrictions.
Prohibited Actions: Abuse of bonuses-including but not limited to delayed bonus betting, using minimal-risk wagering strategies, or combining multiple promotions concurrently-is strictly prohibited. Such behavior will result in the cancellation of bonuses, confiscation of winnings, and possible account closure.
Multiple Bonuses: Only one bonus may be active at a time per User account unless explicitly permitted by the Operator. Bonuses are non-transferrable and may not be used in combination with other offers.
Time Limits: Bonus-related wagering requirements must be fulfilled within 30 days of bonus activation unless a different timeframe is stated. Unmet bonus requirements will result in cancellation of the bonus and any related winnings.
Bonus Disputes: All bonus-related disputes are resolved at the sole discretion of the Operator, subject to oversight as required by the Curaçao Gaming Control Board and in accordance with applicable AU consumer protection laws.

Regional Compliance Note: All bonuses offered on playamoz.com are subject to the restrictions of Australian law. No promotional offer constitutes unlawful inducement to gamble.

Payments & Withdrawals

Deposits and Withdrawals

Accepted Methods: Users may deposit and withdraw funds via approved methods including credit/debit cards, major e-wallets, and cryptocurrencies as listed on playamoz.com.
Deposit Limits: Minimum and maximum deposit limits apply and are disclosed on the payments section of playamoz.com. The Operator reserves the right to revise limits and may impose customer-specific limits for responsible gambling compliance.
Withdrawal Limits and Processing: Withdrawals are subject to minimum and maximum transaction amounts and may be subject to security review. Processing times typically range from immediate to up to 5 business days, depending on the payment provider and additional KYC verification requirements.
- Withdrawals above AUD $2,000 may require enhanced due diligence and incremental payout as mandated by AU anti-money laundering laws.
Fees: The Operator does not generally charge fees for deposits or withdrawals, but third-party fees may apply. Any applicable fees are disclosed prior to transaction completion.
Bonuses and Withdrawals: Requests to withdraw funds while bonus wagering requirements are unmet may result in bonus and winnings forfeiture. Detailed conditions are provided within each promotion's specific terms.
Refund Policy: Erroneous or incomplete transactions resulting from technical error must be reported to support immediately. The Operator will review disputes and, where justified, may refund bets or reverse bonus credit according to established procedures and in compliance with AU consumer law.

Regional Compliance Note: Payments and withdrawals on playamoz.com conform to the requirements of the Australian Transaction Reports and Analysis Centre (AUSTRAC) and are subject to local financial crime and anti-money laundering legislation.

Limitation of Liability

Fairness and Integrity: The Operator warrants that all casino and betting games accessible via playamoz.com operate in accordance with industry standards for fairness and are subject to regular independent testing and certification.
Limitation of Operator Liability: To the fullest extent permissible under AU law, the Operator is not liable for:
- Losses caused by technical failures, interruptions to network service, device errors, or third-party service outages;
- Any losses, including loss of profit, resulting from User error, system misuse, or breaches of these Terms;
- Losses exceeding the original amount wagered by the User on the event from which the claim arises.
User Responsibility: Users acknowledge and accept the inherent risks associated with online gambling and agree to use playamoz.com at their own risk.
Maximum Compensation: The Operator's maximum liability for any claim, dispute or breach of these Terms shall not exceed the original amount staked or wagered by the User in relation to the disputed transaction.

Regional Compliance Note: These provisions do not limit the User's rights under Australian consumer law for non-excludable statutory guarantees.

Intellectual Property Rights

Prohibited Uses: Users may not copy, reproduce, distribute, display, transmit, or otherwise exploit any site content except as expressly permitted in writing by the Operator.
Software Restrictions: Use of automated scripts, bots, or any form of reverse engineering of site software is strictly forbidden.

Privacy & Data Protection

All User personal data is collected, processed, and stored in accordance with the playamoz.com Privacy Policy and in compliance with applicable AU privacy and data protection laws. By using playamoz.com, Users consent to the processing of their data for regulatory, operational, and responsible gaming purposes.

Changes to Terms

Notice of Updates: The Operator reserves the right to amend these Terms at any time. Any material changes will be communicated to Users by email and/or an on-site notification banner at least 14 days in advance of the effective date unless a shorter period is required by law.
User Consent: Continued use of playamoz.com after the effective date of changes constitutes acceptance. If you do not agree to updated Terms, you should discontinue all use of the platform and may request closure of your account.

Termination & Suspension

Operator Rights: The Operator may block, suspend, or permanently close any User account at its sole discretion, including but not limited to cases of:
- Breach of these Terms or the applicable law;
- Suspected fraudulent, collusive, or unlawful conduct;
- Failure to complete KYC or due diligence requests;
- Responsible gambling interventions as required by AU regulation.
Notice: Users will be notified by email regarding any decision to suspend or terminate their account, specifying reasons and avenues for clarification.
Funds Refund: In case of termination unrelated to fraud or breach, unused account balances will be refunded to the User via the original payment method, subject to successful verification and compliance with AU anti-money laundering requirements.
Appeals: Users may contact customer support to contest account actions in accordance with the dispute procedure set out below.

Governing Law & Jurisdiction

Governing Law: These Terms shall be governed by the laws of Curaçao and, to the extent applicable, relevant statutes of Australia, particularly in relation to consumer protection and privacy.
Dispute Resolution: Any dispute arising from these Terms or the operation of playamoz.com must first be raised with Operator's customer support. If unresolved, disputes may be escalated to the Curaçao Gaming Control Board or referred to binding arbitration in Curaçao, unless otherwise required by mandatory AU law. Users residing in Australia may also have additional rights to pursue remedies through relevant Australian authorities.
Jurisdiction: Exclusive jurisdiction rests with the courts of Curaçao, subject to any mandatory jurisdiction afforded under Australian law for Australian residents.

Contact Information

Customer Support (playamoz.com):
- Official Website: https://playamoz.com
- Physical Address (Headquarters): Scharlooweg 39, Willemstad, Curaçao
- Legal Entity: Dama N.V. (Registration Number: 152125), License OGL/2023/174/0082 (valid until 2025, Curaçao Gaming Control Board)
- Australian Operations: Via Friolion Ltd., regional management for AU
- Legal Correspondence: For legal notices, refer to the registered address above; for regulatory complaints, Users may also contact the Curaçao Gaming Control Board.
- Support Contacts: Primary support channels are detailed on playamoz.com. Direct email and phone contacts may be provided via secure channels upon User login. Unlisted here for User privacy and anti-spam compliance.
Authorised Representative: Liam Matthews